Anyone Having Trouble Updating Profile Info

[Sammie]

Just curious, I have been trying to update my “Looking For” and “About Me” on my profile for over a week, and constantly get a failure message “There was a problem updating some of your profile information. Please try again.” I have tried over a dozen times. I have tried contacting the site help via the “Contact” button, but to no avail. I was just wondering if anyone else is having this issue?

[Sammie]

Never mind, I deleted it and started from fresh. That worked.

[Anonymous]

what did u delete exactly? im now a full member and i still cant fix or update profile 🙁 no word back from site ppl either. advice?

[Sammie]

Yeah, I’m a full member too. And also had no response from site people. I had to click on edit on my profile, go to “Looking For” (because that was what I wanted to update), delete everything, and save it. And then go back into edit, rewrite it (well, past what I was keeping, and then update the rest), and then save it and it worked. Good luck.

[Rachel]

I’m having the same issue. I’ll have to try that method.

[Rachel]

That worked, but not right away. It seemed to error whenever I tried to copy and paste anything. And I think there may be a character limit as well. Took me quite a few attempts to get it to finally work.

[Felicity]

There seems to be an issue with the little smiley faces.

When you write your profile they are just standard characters : ) and that’s allowed.

But when you go back to edit you have these funny little characters 🙂 and apparently it hates that.

Perhaps this helps.

[Rachel]

Ohhhh. Thanks for the tip Felicity.

[Author]

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